Common Tech Problems I Fix
Practical help for everyday technology.
I help people feel more confident with their devices, accounts, and digital tools. Whether you need the problem fixed, explained, or both, I’ll meet you where you are.
Most support starts at an hourly rate, with estimates discussed ahead of time whenever possible. My current standard rate is $85/hour. Most common support sessions are resolved in under two hours, and I will never surprise you with unexpected charges or invoices.
Computers & Devices
Slow computers, setup help, new device guidance, phones, tablets, printers, and everyday troubleshooting.
Email & Passwords
Email problems, password resets, account access, confusing logins, and basic security setup.
Security & Cleanup
Virus checks, suspicious pop-ups, browser cleanup, scam awareness, and practical safety steps.
Websites & Digital Help
Simple website updates, account cleanup, cloud storage basics, and one-on-one tech coaching.
Popular Service Packages
Clear, practical support options for common tech problems. Most appointments are handled in one to two hours, with pricing discussed ahead of time whenever possible.
Tech Cleanup & Tune-Up
$179 | Up to 2 Hours
Help for slow computers, pop-ups, clutter, updates, and general frustration.
New Device Setup
Starting at $125
Help setting up computers, phones, tablets, printers, streaming devices, and smart TVs.
Password & Account Recovery
$85/hour
Support for email access, password resets, confusing logins, two-factor authentication, and account security.
One-on-One Tech Help
$85/hour
Friendly, patient help learning technology at your pace without jargon or pressure.
Digital Estate & Family Tech Support
Custom Support
Compassionate help organizing devices, accounts, subscriptions, photos, and documents after major life changes or loss.
How I Work
Friendly support without the intimidation factor.
A lot of people feel embarrassed asking for tech help. They’ve been talked down to, overwhelmed with jargon, or made to feel like they should already know the answer.
That’s not how I work.
I focus on practical solutions, clear explanations, and helping people feel more confident with their technology instead of more frustrated by it.
What You Can Expect
- Clear explanations
- Patient support
- Practical solutions
- No pressure or upselling
- Help at your comfort level
Not sure which option fits your situation? Reach out first. Technology problems are often messier than they initially appear, and we can figure out the best path together.
Rates & Availability
Flexible support for real-world problems.
Support is designed to stay flexible, approachable, and transparent. Some common services now have standard package pricing, while more complex or unique situations may still be billed hourly.
Package & Hourly Options
Many common support requests now fit into simple package pricing, while larger projects and ongoing support may still be billed hourly. Clear expectations and estimates are discussed ahead of time whenever possible.
Local & Remote Help
Depending on the issue, support may be available in person or remotely through screen sharing and virtual troubleshooting.
Small Business & Organizations
Help is also available for small organizations, nonprofits, community groups, and workflow/process support.
Questions First
Not sure if your issue fits? Reach out first and we can figure out the best next step together.
Real-World Experience
Technology support grounded in patience and practical problem solving.
Helping Real People
Support focused on everyday users, families, older adults, and people who simply want technology to work again.
Professional Background
Experience in project management, creative operations, systems organization, communication, and workflow improvement.
Teaching Mindset
Help designed around comfort level and understanding, whether someone wants detailed explanations or just wants things fixed.
Community-Focused
Local support rooted in trust, kindness, and helping people feel less overwhelmed by technology.
What Working Together Looks Like
Simple, practical support from start to finish.
1. Reach Out
Share what’s going on through email, phone, or a scheduled consultation.
2. Assess the Problem
We’ll figure out what’s happening, what solutions make sense, and whether remote or in-person help is best.
3. Fix & Explain
Problems get solved with clear communication and explanations at whatever level feels comfortable.
4. Ongoing Support
Questions don’t magically stop after one issue. Continued help and follow-up support are available when needed.
Frequently Asked Questions
Common questions before reaching out.
Do you only help with computers?
No. I also help with phones, tablets, email accounts, passwords, printers, websites, cloud storage, and general technology troubleshooting.
Can you help remotely?
In many cases, yes. Some issues can be solved through remote support or screen sharing without needing an in-person visit.
What if I’m not very tech-savvy?
That’s completely fine. The goal is to make technology feel less stressful and more manageable, not to overwhelm people with jargon.
Do you work with small organizations?
Yes. Small businesses, nonprofits, and community organizations often need practical support with systems, accounts, devices, and workflows.
Not Sure Where to Start?
You don’t need to know the “right” tech words to ask for help.
A lot of technology problems feel confusing because they involve multiple accounts, passwords, devices, apps, websites, or error messages all colliding together.
You do not need to diagnose the issue before reaching out. Start with what’s happening, and we’ll figure it out together.
Ready for Tech Help?
Schedule a consultation or reach out with a question.
Tell me what’s going on, and I’ll help you figure out the next step.
Email:
jamiefickes.work@gmail.com
Call or Text:
(717) 478-4396